I get extra excited every single day as I be taught one thing new. Nevertheless, I even have my fair proportion of issues concerning the future—particularly on the subject of AI and the way it will affect the position of community engineers. Okay… I in all probability have extra than my fair proportion of issues. (That gained’t come as a shock for those who’ve been following the previous couple of years of my journey, exploring the “AI FUTURE!!!”)
First off, I wish to be very clear. I’m excited about the way forward for community engineering, community automation, and my place on this great world and group. In actual fact, my latest weblog, Navigating the AI Period as a CCIE, discusses how superior it’s to be a CCIE proper now.
I usually concentrate on the place I see the constructive potentialities. How AI could make our lives and work as community engineers higher.
However at the moment, I wish to speak about one thing that worries me: how the AI future is being mentioned and described. My hope is that by discussing it, we are able to keep away from the worst potential dystopian imaginative and prescient of that future. Whereas I like studying books or watching motion pictures about these dystopian futures (a responsible pleasure of mine), I don’t wish to reside in a kind of worlds. I’m additionally hoping that you simply, my group, might help me perceive whether or not my concern about the way forward for AI is overblown. So, let’s dive in, we could?
I don’t wish to be an AI babysitter…
There’s a phrase that has been exhibiting up in displays, blogs, articles, movies, press releases, authorities documentation, and nearly in every single place else discussing how AI will affect the way forward for work. The phrase refers to an strategy referred to as “human-in-the-loop.”
So, what is “human-in-the-loop?”
I simply did a Google seek for “‘human within the loop’ ai cisco” and Gemini was useful in giving me this abstract:
Cisco emphasizes “human-in-the-loop” AI, that means integrating human oversight and suggestions into AI programs to make sure accountability, moral concerns, and dependable decision-making, particularly in areas like safety and knowledge evaluation.
That doesn’t sound dangerous, proper? Right here’s one other snippet from a paper I not too long ago learn on AI and the way forward for job roles:
The extent to which it [Gen AI] can substitute people within the office will depend upon the need for human oversight of machine-performed duties.
Little question you’ve seen or heard comparable descriptions of what it can take to “safely” combine AI into day-to-day duties. Right here’s my understanding of why human-in-the-loop comes up again and again in discussions.
It comes down to a couple factors:
- Utilizing AI gives a “worth” companies can NOT ignore. What that worth is can differ, but it surely usually comes down to hurry: AI is solely sooner than people.
- AI isn’t at all times proper. And AI can’t be held accountable for errors.
- By having a human log out on the AI work, errors might be caught. And in the event that they aren’t, there may be somebody to be held accountable.
I’m NOT saying that the above factors are factually legitimate. In actual fact, every of these statements on their very own deserves a whole lot of deep consideration and dialogue. However for the sake of this weblog put up, let’s take them as they sit to additional discover my issues a few future the place Hank is a “human within the loop” for AI programs.
Right here’s the issue with “human-in-the-loop”
I like being a community engineer. I like creating community designs to fulfill enterprise calls for. I take pleasure in creating configurations and engineering strong routing protocols. I discover the method of troubleshooting a community situation rewarding.
I’ve spent years of my life studying the talents it takes to DO community engineering. And I nonetheless have a few years forward of me as a community engineer. I even have loads to supply the businesses, networks, and workforce members I’ll work with sooner or later.
Each description I’ve learn or heard about “human within the loop” locations the human close to or on the finish of “the loop.” An AI device is posed an issue, query, or set of information to work on. Then, AI generates its resolution, which is then despatched to a human to assessment, settle for, reject, or make modifications.
After I take into consideration this idea, I can’t assist however conjure up an image of row after row of people spending their days listening for the “ding” of a brand new proposed AI work merchandise, ready for the human to do their factor so the AI can proceed on its “loop,” finishing the work. That simply doesn’t sound like the longer term community engineer I wish to be.
Which can come first: AI or expertise?
There’s something else I’m wondering about on this “human within the loop” imaginative and prescient of the longer term. A human community engineer’s capability to establish a mistake made by AI depends on whether or not that community engineer has made that very same mistake up to now. Or, on the very least, they want sufficient community engineering expertise to note when one thing is improper.
As of now, now we have skilled community engineers who can “oversee” AI brokers and establish potential points. Heck, that’s half of what senior community engineers and CCIEs do anyway: help the up-and-coming community engineers on our workforce by reviewing their work and serving to them be taught from their errors.
However how will future up-and-coming community engineers achieve the expertise of being a community engineer if they’re merely a cog in “the loop?”
And sure, I’m absolutely conscious that that is an excessive instance and never what folks imply after they say “human within the loop” or “human oversight.” Regardless, it’s important that we take into account the sort of excessive consequence now, when the way forward for community engineering is being written. As a result of I completely assume there’s a approach this narrative may be rotated—a future imaginative and prescient the place community engineers proceed to be community engineers greater than in title solely.
Let’s flip it round: “AI-in-the-loop”
I suggest that we invert the loop. Make no mistake—synthetic intelligence completely gives worth to community engineers doing community engineering jobs day in and day trip. In actual fact, I exploit it myself. However I exploit AI as a useful resource—like some other—at my disposal.
Suppose I’m referred to as in to troubleshoot an intermittent routing downside at our Web edge. Utilizing my well-worn community troubleshooting abilities, I collect particulars concerning the situation, carry out totally different assessments, and attempt to replicate it. I examine operational output from the routers and take a look at our community administration programs. Possibly I ask round, “What modified?”
And if everybody tells me, “Nothing. Nothing modified.” I then ask, “Nicely, what modified earlier than nothing modified?”
As I do all of this, I leverage many instruments and sources. I’ll seek the advice of our inside documentation concerning the community. I’ll assessment the latest change requests. I’d head over to Cisco.com and seek for error messages or situations. (Nicely… no, I’ll in all probability go to my favourite search engine and seek for error messages and situations. 🙂 )
It’s right here, throughout this a part of my work, the place I’ll convey AI into “the loop.” Not solely is AI quick, but it surely has been educated on and has instantaneous entry to all types of helpful knowledge that’s related to my work.
AI-in-the-loop: A device for community engineers
I could also be struggling to recollect the precise present command to show all the small print concerning the BGP prefixes discovered by my router. Or I could wish to arrange a filtered packet seize and am on the lookout for an instance configuration. Or I’m reviewing a whole bunch of traces of debug messages and will use assist in rapidly discovering the anomalies. These are examples the place AI could make ME a greater, extra environment friendly community engineer.
You see, I’m a community engineer. I’m a reasonably respectable community engineer. I’ve typed tens of millions of CLI instructions with my fingers, seen numerous pings drop, configured routing protocols, entry management lists, VPNs, coverage maps, EtherChannels, and so forth and so forth. However I’m nonetheless only a human, not a pc. I could not have instantaneous entry to every thing buried in my mind, however I do know when the reply is in there. I do know that if I see the right reply (or one thing shut), I can acknowledge it and get to the answer. It’s the identical purpose an skilled community engineer can remedy a posh downside with one internet search and a look at a discussion board put up or Cisco command reference.
We must always keep within the driver’s seat. We must always keep accountable for the networks and the community engineering. We must always embrace the capabilities of AI to enhance our community engineering work. AI shouldn’t be utilizing us to enhance its community engineering work—we ought to be utilizing AI as a useful resource to grow to be simpler community engineers—now and into the longer term.
Actually Hank… is that every one AI ought to be?
So, you could be considering:
Oh, Hank, you good previous boomer community engineer. Get with the instances… AI gives us far more than only a next-generation search engine!
Sure, it completely does—and I’m enthusiastic about a whole lot of the enhancements to the programs and software program we use every single day. To not point out the utterly new programs and software program which are enabled by AI. Simply Cisco’s bulletins within the AI house this previous yr excited me about its potential for community engineers.
Simply think about what we’ll have the ability to do sooner or later. Because the first community engineer began capturing log knowledge, we’ve acknowledged that it’s almost unimaginable for a human engineer to make sense of the flood of knowledge in any well timed trend. Consider all of the outages that might have been prevented if we had been capable of finding the small and early hints buried in counters, NetFlow knowledge, and log particulars. As for safety… wow. There’s a lot potential within the safety house to establish and reply sooner.
Embedding AI capabilities into networking merchandise will give us a large increase as community engineers. However this additionally isn’t something all that new. For a few years now, machine studying capabilities have been added and iterated on to boost the community assurance options for the campus, WAN, and knowledge heart. They’re getting a brand new increase from the GenAI hype and buzz proper now, however most of them aren’t GenAI.
One thing is coming to the community engineers’ world that pertains to GenAI that has me very, very excited. Pure Language Interface, or NLI, will quickly be a part of the a lot liked and lauded Command Line Interface (CLI) and the slightly-bummed-it-isn’t-the-new-kid-on-the-block-anymore Utility Programming Interface (API) as strategies community engineers work together with the units and programs we handle. And that might be superior. Actually, a sport changer.
Sure, a part of changing into a community engineer is studying all the precise instructions required to make the community work. When community engineers collect collectively and share conflict tales, somebody will at all times complain (lovingly) about the way it is not sensible that it’s “ip ospf authentication-key” however “ip authentication mode eigrp,” and why can’t they only be the identical?! And we’ll chortle and chortle and chortle.
However let’s be sincere. It isn’t memorizing particular command line syntax that makes us community engineers. It’s figuring out how, why, and when we have to configure authentication for our routing protocol that’s essential. Received’t we be a lot happier after we can merely inform our router:
“Allow authentication for EIGRP and OSPF on all interfaces. EIGRP ought to use md5 with key-chain 5, and OSPF wants to make use of plaintext due to the legacy system we’re related to.”
Certain, some community engineers will grumble and say issues like “again in my day.” However I do know I’ll be happier for all of it.
So what now?
So what now, you ask? Nicely, I wish to hear what you all assume. Don’t be shy. Should you assume I’m overreacting, please inform me. Should you share my issues, let me know I’m not alone. What excites you about the way forward for community engineering with an AI assistant in your pocket? Are there some duties you possibly can’t look forward to AI to take over for you? Depart a remark under to let me know your ideas!
Within the meantime, listed here are some ideas for wonderful locations to be taught extra about AI and begin constructing abilities. As a result of there may be one factor I’m completely positive of… AI is coming, and we gotta be prepared for it.
- Spend about 45 minutes Understanding AI and LLMs as a Community Engineer with this nice tutorial by Kareem Iskander.
- Make investments extra time on this wonderful Community Academy course, Introduction to Trendy AI, with my new favourite teacher, Eddy Shyu. (Don’t let the truth that it’s on Community Academy scare you away. It’s unbelievable for anybody seeking to get a strong basis in AI.)
- Dive in deep and “Rev Up” your recertification journey (34 Persevering with Training credit!) with AI Options on Cisco Infrastructure Necessities. Free in Cisco U. till April 26, 2025, and with content material and movies from 5xCCIE (and my hero) Ahmed Moftah.
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